6 4" mini carrot cakes with pineapple and coconut; glazed with zesty orange icing. (made without dairy)
Ingredients: sugar, pineapples, carrots, unbleached wheat flour, canola oil, fondant (sugar, water, glucose), liquid whole eggs, unsweetened coconut, water, baking soda, natural vanilla extract, cinnamon, salt, natural colour
Packaging - All our gifts are carefully wrapped in cellophane. A large, beautiful, hand-made bow adorns the top of each gift. We also include a full-sized greeting card with your personalized message — for free!
Please Note: This gift basket contains perishable items.
II ordered carrot mini loaves and muffins with melted off icing was sent. This is unacceptable. This is my mom's mother's day present and very upsetting especially since I cannot be there with her this year due to COVID restrictions. Apparently I was notified by the company in response to the above that they can substitute a like product. See my reply to that below.
I understand that substitutions may be necessary and as far as the carrot cakes, muffins were substituted and that's ok but clearly the box had either fallen or it was left in the heat because the icing was all smushed and melted. My 5 year old could have iced something better looking. THIS IS NOT ACCEPTABLE. I'm embarrassed to have sent something that looked like this to my mom for mother's day . What I'm reading is that you have no intention of any customer recovery?????? How horrible for your company to have this approach. I would like to speak/discuss this with a manager/supervisor but was denied that. Fortunately my brother visited and sent those pictures to me and was able to intercept. Please connect me with your manager or supervisor as I think something should be done in this situation especially given that the muffins were horrible looking.
Honestly it feels like a very dishonest operation to take the money and just say you get what you get. In a service and product industry where your competitors go far and beyond to gain a customer's satisfaction this is so subpar and shameful. I've requested a supervisor/manager and that seems to be something you're not willing to do either. I will have to look at putting in a dispute with my credit card. I will also be putting in a brutally honest negative review. You could have won a repeat customer in that you were one only a few that delivered to Canada and I have a lot of family there that I'm always looking to send gifts to but instead you've lost this customer. Customer service and customer recovery goes a long way. Unfortunately that is something you don't understand.