This company should be out of business

I ordered a box set of flowers as a gift for a friend. I paid extra for same day shipping and double checked that the order confirmation stated the date of delivery as the same day. However, not only was the delivery late by 24 hours, the flowers arrived badly wilted and crushed. It was so bad that the gift recipient felt compelled to take a photo and send it to me, telling me that I should get my money back. It was terribly disappointing and embarrassing as this was meant as a special gift. To make matters worse, when I reached out to customer service for assistance, I was told nothing could be done. So I’ve filed a dispute with my credit card company. I absolutely do NOT recommend this company with its unreliable same day delivery guarantee and it’s poor customer service. I can’t believe they operate like this.

Flowers were wilted and loaf cake had opened and spilled.