Received 1 item that was as described on the product page. Substitutions were not like-for-like.

I had ordered the flowers and present for valentines day, however it got delivered the next day.

The flowers were very good, however as it was delivered after the occasion it lost the importance and hence I am giving it a rating of 2.

Honestly, If I could leave zero stars, I would. The gift basket I purchased was nowhere near what was pictured on the website. I also paid extra to upgrade my wine, and a cheap, $10 bottle was sent. The only thing worse than the gift basket was the customer service. Total scam! Buyer beware!

I will never be ordering off the website again! The customer service is horrible, the workers are so rude. I also ordered balloons and cake and never received either of them. What a waste of my money.

Rude customer service. Could have helped with order but chose not to. Will never do business with Hazeltons again.

The gift set itself was good, but it arrived 2 days late. Also, i payed to add some things to the gift set and i received the wrong items.

I am verry happy the gift was deliverd the next day on time. It was wrapped beautifull . My daughter liked it verry much. Although it was a Zebra and not a leopard print as orderd, the experience
with this birthday gift from Holland the next day in Toronto was ammazing.

I love the branding of item but delivery went wrong even when I paid to be delivered on a specific date. I didn’t add Apartment number and delivery agent couldn’t call the receiver number. Why is it given then if they can’t use it ???? Ruined my plan waste my money until I check and saw that I had to call myself. I was not contacted , neither the receiver was contacted for the error . It’s painful

Sent the incorrect teddy bear.
Ticket created on the 14th of Feb, still no reply.

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As already mentioned in my complaint, fruit, chocolate strawberries were shipped half way across the country. I assumed they would be sourced locally. The result can be imagined.

My Gift has been undelivered until now. It’s been a week since I ordered online. Your Service was disappointing.

I was extremely disappointed with this order. The flowers showed up browning and dying. Customer service told me it was from the cold, but that shouldn’t matter. As I continued to complain I was blocked from even speaking to customer service. Extremely disappointed with this service and I will not be ordering again.

I paid to have this Valentines day surprise delivered on time. I ordered early and paid early. My gift was a day late and no surprise at all. Very disappointed in the service. It is difficult to applaud your product if you can't deliver..I ordered from a local company thinking I would be safe. I will not make the same mistake again If you want to be a superior company you would have know it was not delivered at 5:00PM Valentines day and done something to get it there. .

The recipient loved the flowers very much. So appreciative, she treated us out to a fancy restaurant. Thanks to New York Blooms.

Communication with customer service was frustrating, after several emails they still didn't address the fact that i didn't get what I ordered... just pointed out that i misinterpreted their confusing line items on the order regarding a second issue with the order... the delivery got messed up and i had to pick it up, got two regular glasses instead of the rock glass which was the whole point in ordering this basket in the first place. Overall not impressed... could have just bought something and delivered it myself with less hassle. I won't be ordering from here again.

Product itself and Hazelton's were both wonderful. I paid the Gift Basket delivery service extra, sufficiently early, to ensure a 14th February delivery. Unfortunately the order arrived a day late. Not the end of the world, but still...

Pros:
The delivery was done in a very timely manner.
The cupcakes were in great condition and great value for price.
The wine was as described and in good condition as well.

Cons:
The flowers were completely dead. Quality of flowers may not have been great. Disappointing as it was a birthday present.

The service and delivery were punctual and on time. However my wife said the cookies were bland.

Wrong item was shipped

I paid for a same day delivery. The flowers were delivered 1 day later, customer service was unreachable on the phone or online. Online chat was disconnected several time while trying to discuss the issue.

A little disappointed as this was sent as a 50th Birthday present for my sister in law - Paid $8.00 for a 50th Birthday Balloon that wasn't on the basket, you only turn 50 once. It was credited back to my credit card for $7.99 but disappointed the balloon wasn't attached. She loved the basket though and that is all that matter and the delivery was early.

Its was not a choclate tuffle cake i ordered . So i am not happy bcoz my wife only eat cholqte tuffle cake .

I ordered flowers for same day delivery “as guaranteed on the site” on Valentine’s Day and ordered then well before the 11am deadline. The flowers were shipped out in the morning on that day but never go to the destination. I was in contact with customer service and they were able to change the address from business to home. Although, customer service was difficult due to the long delayed responses. The flowers showed up at 4pm the next day. It also was not what I ordered.

The beer wasn't secured so orchid was crushed. Also, I read Canadian craft beer but Molson Canadian came. Not the beer I would have chosen. Was received more as a gag gift then an actual gift. If it was secured properly and the proper beer sent, would have been a great gift.

Horrible customer service. Will never use the service again. Way overpriced