Reviews

Based on 23469 reviews
43%
(10041)
13%
(3019)
2%
(492)
3%
(754)
39%
(9163)
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Red Vibrancy Box Rose Set
Shiromie Muthunayagam
Scammers

Placed an order for floral arrangement for my mom’s birthday who’s in senior’s home located in New York. Floral arrangement never got delivered. Connected with the custom service via email, received rude and unprofessional responses. Not recommended and please don’t waste your money by choosing this company.

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The Mega Market Basket
sandy goldfarb
Not sure

I’m not sure the basket was as impressive as I thought it would be.

Messed up my order and used the wrong card, but still a good gift basket at least.

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Champagne Only
Andrew
Worst company! Don't use!

Ordered from this company for the first and last time. Arranged for a bottle of cava to be delivered to congratulate a colleague on a new job, they sent a person with no paperwork to make the delivery. The delivery was just a man with a bottle, no box or wrapping at all and no paperwork. As the recipient was not home the security wouldn't accept the delivery as there was nothing official to say who it was for and who it was from, the security guard asked for paperwork or identification from the driver or any kind of documentation and was told he didn't have any. We were then contacted 2 days later saying that we would have to pay a further 16.99 to arrange re-delivery! When I complained about this they said it wasn't their problem, that local deliveries don't need to have any for of paperwork or packaging. When I asked why this was the case and it didn't look very professional I was then suddenly told they did have some paperwork (which was not true as the security camera show there was nothing). I requested a refund and they said this wasn't an option so itwas pay the delivery cost or lose my money! All a MASSIVE scam and certainly wouldn't recommend them... I wouldn't even give them 1 star!

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Build Your Own Beer Basket
Paula J Ebhardt

Build Your Own Beer Basket

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The Specialty Beer Gift Basket
Tomas M. Rodriguez, III
Great

I bought this basket for my husband's birthday and it did not disappoint. It came with a variety of beers that we don't see all the time. He loved it! I'm so glad I ordered it and will definitely order again

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Wild & Free Anthurium Plant
Aikaterini Tsernou
Horrible experience

I had a bad experience. The flowers I overpaid for same day delivery didn’t arrive the same day, but after 4 days. The customer service wasn’t helpful at all. I won’t use this company ever again

This is not Kosher. It's a scam.

A friend bought us this gift basket from this website because we keep Kosher. It arrived damaged and even worse nearly all of the food items in the basket are not in fact kosher. I contacted customer service asking them to take back the basket and give my friend a refund. At first the person was very responsive and indicated they had requested for the refund. It's now several days later and I have been ghosted and can't get a response from them. If you're trying to buy a kosher gift basket for someone who cares about kosher look elsewhere.

Gift Never Received

My experience has been terrible. There was an option for ZERO stars I would have chosen that. When the order was placed I asked for the Hanukkah gift to be delivered on 11/26; it was "delivered" on 11/28. The gift was never received by the person it was intended for. When I reached out to Gifting Kosher I was blown off and told to contact the delivery company! I have contacted the deliver company and have yet to be able to speak to anyone and there has been no resolution. The delivery driver took a pic of where he left the gift and it is CLEARLY the wrong home. The gift was a surprise for my boss for the team. When she knocked on the neighbors door the stated they did not have it. At this point my team and I are out over $100 and no gift was received. Bear if mind, your company would have no way of knowing this but our boss just lost her mother to Covid two weeks prior. This was not just a gift for Hanukkah but also a way to try to lift her spirits and send love in this virtual environment. I am beyond disappointed in this company and the entire experience. I will be sure to tell anyone I can to avoid this company at all costs!!!

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Wine & Snacking Box
Gail Jones
Product not received

Before I submitted my order, I specifically asked if the products would arrive by a specific date - December 3 . I was asked on December 3 to review your service. Since we haven't received our orders and the tracking indicates it won't be here until Dec. 6, I am very disappointed in the service. And without having anything to taste or see, I can't even tell you if the product will be worth the wait.

Custom Basket

Ordered a custom-made basket - but the recipient end up with product substitutions? ... very frustrated and may use a different company next time.

i never received my order

i never received my order

The worst retail experience I have ever had

I ordered flowers which never showed up and customer service won’t respond to my request for a refund. Ruined a special occasion for me. Never use this company for anything

Should have read fine print more clearly

What was advertised in the photos online was not what I received, unfortunately. When I did email them about it I was told that when I agreed to make a purchase, I was also agreeing that substitutions may happen if they are low on stock on an item. It apparently is disclosed on their terms and agreement. I'll admit that I did not read fully the terms and conditions, but it would have been nice if I were notified first that they were out of an item before assuming I'd be okay with a substitute. It was a disappointing first experience, but again I accept my fault in it as well. Make sure you're okay with the possibility of not getting what you fully ordered before making a purchase.

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Summer Splash Lily Bouquet
Cathy Distelburger
Wilted

Flowers were delivered a few days after the promised delivery date and arrived brown and wilted
The bears I ordered in blue arrived in white

Great luxury gift

Well received by our dear friend, a great way to surprise someone with a luxury gift.
Same-day delivery, very impressive.

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Vintage Wine Trio
Todd McPherson
Fully satisfied

The order, delivery and follow-up were all excellent. Smooth and professional.

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Large Oreo Chocolate Cake
Arunabh Thakur
Poor choice

They said Oreo cake but delivered some chocolate cake which was horrid …. The sugary kinds with absolutely bad taste. Poor customer service despite ordering well in advance and with no intimation of the change . Reason they offer, you should have known about terms and conditions …. So this is a place where you read terms and conditions before you order. Arrogant place this has become looks like

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Happy Hanukkah Menorah Basket
Elizabeth Scholl
Did not receive what was ordered!

I ordered this to send a menorah to our daughter away from home on a fellowship. The item was not delivered, she had to walk half a mile to pick it up and there was no menorah and none of the add on items I requested. Very disappointed.

Good service

The customer service is responsive.
Quality is good, but gift received was not exactly the same as in the picture. Only half of the size and strawberries.

Disappointed

I called ahead of placing my order to confirm that ALL gifts offered are kosher including Gourmet Gifts which are listed separately from Hanukah or Holidays gifts. I was told that yes, all gifts are kosher. She said that some items are substituted if they have no supply but it will never not be kosher. Okay, fine.

I sent a gift basket to a client and there was pork in it. I called customer service who was unable or unwilling to tell me why that was nor could they even confirm the contents of the basket. They said they needed a photo of the basket. I will not ask my client to take a photo of the basket and most importantly and I cannot stress this enough, they should know what they put in the packages they send to paying customers. I am furious and feel ripped off. I paid over 140 just to insult my client and get no customer service. I do not recommend this supplier.

They don't care once you pay. If you use their automated system and press the number 5 for "damaged or missing items" they tell you to leave a voicemail but if you press 1 for sales, they will immediately put you through or call you back automatically. Just a bad service. Do not use this at all.

Disappointed

I called ahead of placing my order to confirm that ALL gifts offered are kosher including Gourmet Gifts which are listed separately from Hanukah or Holidays gifts. I was told that yes, all gifts are kosher. She said that some items are substituted if they have no supply but it will never not be kosher. Okay, fine.

I sent a gift basket to a client and there was pork in it. I called customer service who was unable or unwilling to tell me why that was nor could they even confirm the contents of the basket. They said they needed a photo of the basket. I will not ask my client to take a photo of the basket and most importantly and I cannot stress this enough, they should know what they put in the packages they send to paying customers. I am furious and feel ripped off. I paid over 140 just to insult my client and get no customer service. I do not recommend this supplier.

They don't care once you pay. If you use their automated system and press the number 5 for "damaged or missing items" they tell you to leave a voicemail but if you press 1 for sales, they will immediately put you through or call you back automatically. Just a bad service. Do not use this at all.

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Pumpkin Pie
Mary Masson
Wasn't a pumpkin pie

I ordered this for my daughter who lives in Canada, but is an American, for delivery on the American Thanksgiving. She got a pie, but it wasn't pumpkin, which was kinda the point.

Terrible service

Order placed Nov. 11. Now three weeks later and item not arrived. HeartThorn will do nothing to resolve the issue.

Ordered the biggest hamper and only a fraction of it arrived to the recipient

I have ordered the Presidential package, but only a fraction of the it arrived to the recipient.
I have contacted their customer service but they are super slow and couldn't provide me with an update for more than a week now.
Not sure why this order went awry but I am super disappointed in their service and still waiting for a refund/some sort of compensation from them.