Reviews

Based on 11801 reviews
65%
(7685)
24%
(2867)
3%
(380)
1%
(123)
6%
(746)
Horrible Experience

I ordered chocolate covered strawberries (upgraded amount) and champagne (upgraded). I got the standard champagne and a small bag of candy (12 pieces). I'm still waiting for a check for the champagne. If they can't give me what I ask for, I expect an email or call. I was so embarrassed that this is what my daughter got when the package was opened. And there is no live person to call when there is a problem. Only email. I'm very disappointed in this company.

Buyer Beware

Ordered the Starbucks Coffee Lover’s Basket, there was not one single item that matched the description including the basket. Their policy states minor substitutions not a completely different basket. The Starbucks basket looked very classy, the one I received was so cheap looking. Customer service does not exist with this company. You are not able to ever reach anyone by phone and when they respond by email they just say we have the right to substitute: This company is a total fraud as they advertise one thing and send you something completely different!. Do not recommend this company and will never order again.

Quick delivery.

False advertising

I picked Hazelton because the website said I would be able to get same day service to West Hartford, CT. Not only was it not delivered the next day (my order missed the cutoff), it took nearly a week to arrive! The basket I custom made was nice, but it was delivered 5 days late. I even chatted as soon as I placed my order to confirm when it would be delivered and was told the following day. When it didn't arrive I wrote a letter of complaint, asking to have my shipping refunded because of this and was told my request was being forwarded. I have yet to hear back from whatever department it was forwarded to. I will never order from here again.

No delivery

This poinsettia was intended to be part of a birthday gift for mid-December. It was not received. A second attempt was made to send a replacement poinsettia after Christmas. It was also not received. I'm very disappointed with the failed delivery of this item.

Complete rip off

They did NOT deliver what was sold and promised. Instead of chocolate strawberries it was just a box of chocolates. The most upsetting and disappointing was that I paid extra for a bottle of Moet & Chandon Brut Imperial and they sent my friend a bottle of cheap cava! This is the worst delivery service I've ever used and will not be using them again.

Very disappointed, I sent this gift to my Son and his partner as they recently got engaged. I had also ordered 2 balloons (1 Congrats, and 1 Engagement) which the engagement one did not arrive, and the wooden crate with the gift was badly broken.
Not happy at all.

NEVER ARRIVED. COULD NOT REACH ANYONE AT CUSTOMER SERVICE.

As the title explains, we placed an order for a friends birthday (who lives in Fort Lauderdale, Florida) on January 2nd 2020 and paid for the order but it wasn't processed until january 7th @ 830pm. We called Hazelton's multiple time and every single time we remained in the queue for over 30+ minutes (we called 9 times to cancel the order at this point). Furthermore, we emailed Hazelton's to the email address listed on the order but it came back undeliverable. Also, we were not able to track the shipment (via the suggested app "Arrive") until Jan 9th when the package apparently arrived in Lyndhurst, NJ. From that point on we called Capitalone to dispute the order as it was well past the suggested delivery window but, we did continue to call Hazelton's to reach anyone to no avail. Tracking details started updating in the app until January 14th when the app notified us that the package was out for delivery in Lauderhill, Florida (NOT Fort Lauderdale - the intended destination). After this update we received the following update 8 minutes later "Merchandise is missing, UPS will notify the sender with additional details (which we never received). / All merchandise missing, empty carton discarded. UPS will notfiy the sender with details of the damage." To this day there were no calls or emails or texts from eith UPS or Hazelton's and all updates regarding shipment ceased and to this day we have no idea what happened. This is most definitely the FIRST and LAST time we are ordering anything from Hazelton's. Customer service is abysmal and apparently orders & deliveries are suspect and highly unrealiable. Buyer Beware! After this experience I question the validity of all the 5 star reviews. I guess if it seems to good to be true or most likely is. Hazelton's ORDER# HU518507.

Awful

Delivery was 6 days late, and completely wrong! Wrong flowers, wrong balloon and wrong cake! Customer service was absolutely horrendous and no help at all. Save your time and money and don’t order from here!

Poor Logistics

Poor logistics!! defy the purpose or importance of the day!
I ordered on January 7, 2020 to deliver to Chicago on January 9, Hazelton handed over order to the FEDEX on January 9 and reached Chicago on 13th JAN. Pathetic show, will not recommend to use for future orders.

HORRIBLE, HORRIBLE!

Ordered a very expensive basket that included wine for my father's retirement. Paid up for rush, next day delivery. No deliver. Customer service is a joke. Don't even waste your time calling. On hold three times for over a half an hour. I don't think there is a call center. Several emails later, the basket was finally send two weeks later and received almost three weeks later. I cannot get a refund on the expedited shipping charges as nobody will respond. NEVER AGAIN!

Never got product, never got refund

Scam Alert
horrible service, delivery was for Jan 2, its Jan 23, still no product, no refund, no apology, nothing
if we could give lower than zero I would.

Avoid this company

Ordered the Footballer for the European Beers and what got delivered was not that. Old Milwaukee, coors light, Molson xxx Showed up in the basket, missing a cheese.
Very disappointed when I asked the recipient how they enjoyed the beers and cheeses. After seeing a picture of what showed up much later than it was said to be delivered, I was disgusted. I should have read the reviews about this company. Thanks for being so dishonest and sending a half ass basket with charging an exorbitant price. Shame on you.

Great Beer

I had my first delivery and was surprised at how good the craft beer was.

Beer Box Arrival

I Just received a Beer Box from my Daughter and family in New Zealand.
It was a great surprise of different beers and snacks.
Due to the weather in Edmonton it arrived nice and cold.
The only issue is that the bottom of the wooden box had split and almost came
off when I lifted it out of the carboard box. Could have been a disaster on the floor.
but didn't and was saved thanks to my wife paying attention.
Just be careful.as the veneer is very light and probably for shipping..
It was labeled Fragile on the boxes.

WORST EXPERIENCE

If I could give ZERO stars I would. The gift basket was in such horrible condition that the client I sent it to called me to insist I get a refund.

I'm still waiting to hear back from their customer service department for a refund. I've sent two emails in a week and I have heard absolutely nothing. It's the only option I have since when you call the toll free number listed on the website, it's a voice message saying to email them. Ugh! Here's the email I sent...

I need a full refund of my order as soon as possible.

I placed an order with your company for the first time on January 8, 2020. It was intended as a thank-you gift for a brand new customer. Instead, it was an embarrassment. The gift basket was unacceptable for several reasons:

• The shipment was late. Delivery was for the 9th and it didn’t arrive until the 16th.
• The wine, which was an upgraded bottle, was missing from the package.
• The cheese was melted and moldy.
• The shipment box was damaged.
• The invoice with all pricing was included in the box.

I have to emphasize how ridiculous it is that the gift basket was in such poor condition, had missing expensive items AND the invoice with private information was included. I trust that you will act quickly to resolve this unsatisfactory experience and refund the credit card used immediately.

Thank you in advance for your prompt attention to this matter.

I'm still very upset about this experience. I'll never use Hazelton's again.

Never again will I order from this company

I ordered same day delivery for a birthday gift for my mom. The order was delivered TWO WEEKS later. I tried contacting customer service multiple times but was never able to talk to anyone, you can only email. I sent 5 emails asking for updates and recieved only 2 replies many days later. Their reply did not provided helpful information. When I was finally provided a link to track the package,12 days later, there were no shipping updates! When my mom finally recieved the gift it wasnt even what I ordered! Some of the items were different. Worst service ever with this company. Research the google reviews. I am not the only one who had these issues.

Spring Morning Peony Box Set

Nothing close to what I ordered

Ordered a custom wine basket with the intention of a specific look and contents which is why I went the custom route. Arrived with 80% of the contents substituted, including the basket container itself. When I reached out to them was quoted the fine print of terms and conditions that allowed them to do this and for which I have no recourse. Was also told this is industry standard. Bad service is never an industry standard. The plant in the basket was also tipped over and dirt everywhere. Was told it wasn’t damaged. Would never buy from them nor recommend.

Disappointed

The plant that was ordered was delivered upside down with damp soil distributed throughout the gift

Don't order

I ordered three lemon plant in white clay pots for Christmas presents and a Christmas arrangement was delivered instead. I asked for an exchange/refund and was refused. This is not an isolated incident. Google and Facebook are full of similar complaints. Buy somewhere else, this place is a fraud.

Not as shown

Did not come with rocking chair and flowers where brown around the edges.

V.V Dissatisfied

i recieved a wrong item, one of the item Cake, for which i paid extra 8$ for messgem i didnt even receive the item. What i got was completely different than what i purchased. Plus, the site let me chose same day delivery date..but i recieved the order after 8 days. and Customer support is pathatic. u cannot call them. Email is the only option, and they will stop responding u when they want. They are not even giving me an option to return the item. also, for the item that i did not reieve, i only for 20$ store credit, they didn't even refund that back. Pathetic experince in my entire life.

One and Done

I am giving one star only because their isn’t a zero star rating. Long story short, I placed my order Jan 2 and finally received it 17 days later. It was a time sensitive gift for my wife and the service turned out to be disastrously unreliable. Not to mention the upgrades that I paid for and never received. I ordered two bottles of wine, but only received one. This company seems alot like a start up. They have a lot of work to do.

Horrible Service

Ordered blueberry muffins to be sent to my mother-in-law in hospital. Chose blueberry muffins because that was included in her restricted diet. She received cupcakes with frosting that were smashed during delivery. Wrong item, poorly packaged. This company offered to re-send another order (cupcakes) but at this point it was unclear how long my mother-in-law would be in hospital. They cited a clause that said that they could substitute the order if they were out of something, but they should have contacted me before sending something that she was unable to have. Horrible service.