Once again, and like the rest of the items in my order, the cake that was delivered was not a chocolate raspberry cake but a vanilla cake. Additionally the cake arrived completely destroyed as it was delivered in a UPS box! It literally arrived upside down. Needless to say I wasn't able to enjoy it and I would very much appreciate a proper refund. I have contacted customer service a couple of weeks ago and I'm still waiting for a reply. Thank you.
Delivery truck waited until end of route to drop off package. By that time, the cupcakes where not safe to eat. waste of $$$
Let's just start at the worst of the experience. The Cake arrived, 7 days after the requested date. The box was heavily damaged, and the cake wasn't even recognizable. The website is deceiving as it would appear that they have locations, or contracts, across the country, but everything is shipped from Toronto. Further the customer service is horrendous. They refuse to accept any sort of responsibility for the damaged cake, and instead continue to place blame on the shipping method I selected. Buyer beware. Definitely checkout the better business bureau reviews, google reviews, and any other reviews. There is a reason they are sitting with an F rating at the BBB.
If I could give them Zero stars I would. I ordered 22 gift baskets to welcome new people to my new team. The chocolate they sent could’ve come from a drugstore, the fruit that they sent was rotten, and some of the bottles of wine arrived damaged. Not exactly the message I wanted to convey. When I asked for my money back, they refused. Their customer service is awful and they won’t pick up the phone. Note that most of the five star reviews are from 2018. Post Covid, these guys demonstrated that they don’t care about anything but taking your money.
MY ORDER THAT WE SHIPPED OUT WAS NOT WHAT THE PICTURE ON THE WEB SITE SHOWED, AND THE DELIVERY DATE WAS INCORRECT
It was the first time I used Yorkville's Canada to send a couple of gift baskets to a retiring colleague.
I was very impressed with your service, with being informed about the delivery while it was happening.
I will be recommending Yorkville's Canada to anyone who needs to send a gift basket in the future.
I'm extremely unhappy with the process to contact Hazelton's; I submitted my order and realized immediately I needed to talk to someone there and add to it. I went through the motions as directed on the website, got an email saying someone would be in contact with me within 48 hours, and it NEVER happened. I tried again, 2 more times, and NEVER NEVER NEVER got any response from them. The only saving grace was my parents received their bouquet and sparkling wine on time and were pleased. What I have issue with is, I also purchased added chocolates for them and chose the 1-4 items option, but the order went through with only 1 choice, and I was trying to contact them to add the additional 3 items. For them to completely ignore my request is just flat out crappy customer service. I'm not telling my parents about the disappointing part, all of this was for their 60th anniversary. Thoroughly disappointed in this transaction and won't order again.
I do not recommend ordering from this company. My order arrived 3 days late and the grapes in the basket were spoiled and inedible. 2 items that I had requested were not in the basket at all. On top of all this, they have refused to compensate me for these issues. I have never seen such poor customer service.
THEY SWAP OUT ITEMS FOR CHEAPER PRODUCTS WITHOUT CONSULTING YOU. UPGRADES ARE A SCAM. Ordered wine and chocolate covered strawberries for a friend's engagement. Paid an extra $20 to upgrade the bottle of wine to a Chandon Brut. When the friend received the gift basket, it had wrapped candies rather than chocolate covered strawberries, and a cheap $7 gas station sparkling wine. Their customer service phone number directs you to email them, and they responds to your email with unhelpful generic response. I had to call the sales team in order to get someone on the phone. I requested a refund for the order and they refused, only refunding $12 of an order which was over $100. Hazelton's, I award you no points, and may God have mercy on your soul.
I recently ordered a cake alongside some other items, to be delivered. I ordered the quickest delivery as that was the first option presented to me. There was no information to say I should not order this type of delivery. The cake arrived smashed in pieces and I'm told there will be no refund. Terrible and unhelpful service and overpriced. I will not be using this site ever again.
Very disappointed, they promised same day delivery my gift to my mother was delivered the next day. Never ordering with this company again!
THEY DELIVERED LATE AND DELIVERED TO THE WRONG ADDRESS AND DIDNT EVEN GOT PROOF OF SIGNATURE, THERE WERE MULTIPLE PEOPLE STAYING AT THIS HOME, AS IT IS THE HAMPTONS SO I DO NOT KNOW WHY MY SISTER DID NOT GET HER GIFT BASKET ON HER FIRST BIRTHDAY WE ARE CELEBRATING APART IN 27 YEARS!
The gift arrived late even though I paid for an express shipping. The products that are listed are not exactly the same as the ones my brother received, there should be a note about it. Trying to talk to someone about a tracking number was impossible.
They took one extra week to resend these flowers to my future mother in law even tho I paid everything they asked me to because I changed the address. And to make it even worse they didn't communicate nor did they care for the quality of the product. Very unprofessional
Ordered chocolate covered strawberries on a tiered plate. Showed up chocolate was all melted and the plate was broken. What a disappointment.
it arrived broken and dripping company will not refund this is second review for this item and they will not even post bad reviews they have horrible service first time buying there and they will not refund...it came broken dripping beer all over our carpet...just horrible
don't buy from this place it arrives broken and they will not refund
I ordered a customised basket and chose specific wines, cheeses, a wooden tray, magazines, balloons, flowers, a wine glass. Cost me a small fortune but this was for a very special ocassion. They sent a cheap basket with cheap snacks and 2 red wines (I had ordered 2 whites). I complained and they said it was customary to replace items when not available. When I pointed out that most items (wine glass, wooden tray, flowers, singing balloon, magazines) were not replaced but missing, no reply. Total scam!
Not exactly as represented in write up. No chocolate covered strawberries and there were other substitutes. Don’t think I would order this again based on that.
After being a loyal customer sending gift baskets to my parents from overseas, the latest Father's Day basket unexpectedly contained many spicy items (previously that was never the case). Perhaps it was due to excess inventory management, but my parents were quite disappointed. For the (high) pricing level of these baskets, I would've expected a better customer service response afterwards. I share my parents' disappointment with Hazelton's.
Such unprofessional service
Company does not deliver what they show & state Would never use them again
I was sending this for a friend's birthday that was the next day, and when I checked out the website it let me choose the next day as the delivery date, so I thought great, I'll go with this since it will get there in time. I assumed there was some sort of local delivery service since the shipping address was nearby. Well, once I placed the order I get an email saying it will arrive next week. It was too late to do anything about it then. The website shouldn't let you specify a date that is not possible to deliver on.
That being said, the contents of the basket were great. I liked the customizability and the quality options.
Very disappointed when you substituted chocolate for the bouquet of chocolate covered strawberries. You never contacted me to ask if a substitution was ok. I paid $30 for freight to get it there on June 27 and you delivered it on June 30. I am giving this gift 2 stars because our friend said the champagne was very good. You need to improve your customer service.
Very dissatisfied with the product when it was received.The case was broken, cake was smashed, and the flowers were wilting. Assuming UPS messed up the first two items is the reason for a 3 rating. However, I was told by customer service that I should have read the fine print and had the items overnighted. They are supposed to be refunding some of my money.
We were sent items that were different to the ones we selected. The order was not delivered on the day we selected so the receiver was not home and the cheese melted.
When we contacted the company, they sent a generic response back and did nothing about the errors.