Very impressed with delivery time from actual purchase time, specially under these special circumstances.
Pink Paradise Tulip Bouquet
Put cheaper wine than ordered and refused a refund
DO NOT ORDER FROM THIS COMPANY. What you order online is 99.9% of the time NOT what you will get. I ordered from this company 2 years ago and the items were not correct and sadly, I decided to try them out again this year and yet again, the baskets were not what I ordered. I ordered three baskets and two of the three were completely wrong. In one of the baskets I had sent a cake which I specifically selected online due to allergies and they sent a completely different cake that was made out of something my recipient had allergies to. The flowers that were sent were broken and wilted and when they arrived. I placed the order for my items 5 days before the delivery date so there was plenty of time to prepare it and get what was needed. When I inquired to request an exchange due to the broken flowers and the cake that my recipient was allergic to, the customer service rep (Quinton) told me that it's my fault for not reading the basket substitution clause that states they can change whatever they want and it's not their fault - I don't think a cake is something that classifies as a basket but maybe that is just me. When reading their policy clauses, it becomes quite evident that nothing is their fault and they owe you nothing if things are messed up - personally, I think that's a cheap cop-out for a company and an easy way to say they don't care. I also had 4 different packages being shipped to the same address from 4 different people but instead of including all 4 messages they only included 1 message so it made it seem like everything was only from one person because there was only one message (which they print on regular paper fyi do not expect a proper card or florist card). Apparently if it's one address you can't have multiple packages sent there. All in all, this company could really give a sh*t less about your delivery and the special love that needs to go into it. There is no care put into the packages, no care for quality, and absolutely no customer service and responsibility taken by the company for anything. I would highly advise looking elsewhere as I will never order from or recommend this company again. Over priced and not worth the headache!
The quality of the delivered flowers was very poor - the package was severely damaged and the flowers looked old and limp. Although the package was ordered on 22nd of March, the delivery was not done until 25th of March (the next business day was 23rd).
Spring Morning Peony Box Set
I ordered this basket and the content that arrived was mostly candy. I suspect it was based on the location it was sent to but I was disappointed with the amount of substitutions that were made. Time to delivery was good, customer service was good. I’d use again in a pinch just be away what they get may not be what was ordered.
While i understand the circumstances of the times.
The basket was delivered delayed and tossed, the plant gifted was upside down and all the dirt from it covered the remainder of the gifts.
Besides that, the remainder gifts seemed to be in good condition.
Our cake is as delivered smashed and paid $15 for a singing helium balloon and it was deflated upon arrival. Contacted customer service and all I received was those things happen. They do not stand by good customer service or product. Please save your money.
Delivered the incorrect item purchased and still waiting for correct item to now be delivered two weeks late.
I ordered a strawberry cheesecake. The package was delivered on time and the item was in perfect condition. Upon opening box I found a Red Velvet Cheesecake, much to my disappointment. However, it was my daughters birthday and we were in the middle of Covid-19 quarantine, so felt grateful to have anything. Upon cutting the cake I discovered another problem, a layer of grease proof baking paper separate the bottom half from the top. I dismantled the cake, put it back together, decorated it with berries and voila, a Birthday Cake was served. The cheese cake was delicious, moist, not cloying in the mouth. I did not complain to Yorkville's as given the circumstances I had more important things to deal with. My first experience with this company, likely my last, unless I am still in lock down for the next birthday in my house - July - I pray not!
Came a day late which is fine but they advertised that it would arrive in x amount of days and it didn’t. Worse yet, the beer cheese was subbed out for a wine cheese which came badly packaged and questionably fresh. We threw that out. One of the wines was subbed out for another type that my wife hates. We only wanted a white wine from New Zealand but got a subbed in bottle from Napa. The fine print they told me. How about making that fine print a little more bold. Just a suggestion.
ABSOLUTELY INACCEPTABLE GIFT BASKET !!!!!!!!RECEIVED WITH ROTTEN STRAWBERRIES, OUR CLAIM FOR A LATE DELIVERY AND NOT SUBSTITUTION FOR NON PERISHABLE MERCHANDISE AS INDICATED IN OFFERING, WAS A BIG LIE!!!!
I will publish pictures to proof your sending of INTOXICATING strawberries !!!!!!!!!!!!!PICTURES TO FOLLOW
Terrible service, rotten fruit! Service stinks!! I had a horrible experience with this company!
I had a horrible experience! I ordered Tulips and 2 bottles of wine to be delivered. At no time was I contacted to tell me they would be substituting my items. The family we sent to received roses not tulips and 2 completely different bottles of wine than what was ordered. When I contacted customer service I got the rudest response. They basically sent me a copy of their terms saying they can substitute if needed. I have no problem with them substituting but I think the customer should be made aware of the substitution. And this is what I told them. They did not care- did nothing to make it right and the customer service was horrendous! I will never order from them again!
The ad is miss leading. They make you think it is the same day delivery. The fruit comes from Canada and the company is in California. The fruit was terrible. The bananas were black, grapes soft! I paid extra for strawberries that I didn’t even receive! And most disappointing I wanted and ordered AND paid for a wire basket and they sent a plastic bowl. Then working with the company you can’t talk to them on the phone, they are not very cooperative and just tell you the can’t garentee fruit!!
Worse company I ever worked with!!! Don’t order from this company
Poor delivery. Wrong items delivered, wrong quantity if stuff delivery and totally different basket delivered as to what I paid for. Disapointing and have not heard back since some terms and conditions were qouted to me about substituting items. I think the least a company could do is notify their customer the products they ordered were not in stock but this was not done.
Cake wasn't good, its so different from what was shown in the pictures. I got disappointed by the look.
I would have given a negative rating if there was an option. I ordered this basket for my newborn baby niece 15 days ago, which hasn't been received by my brother yet. The customer service is awful. They would either not respond to your query or send a default reply. I paid the shipping fees but I was asked again to pay. The basket was meant to be delivered in 3 to 7 days. Based on my previous experience with gift baskets, I believed it would reach within 3 or 4 days. They had not indicated about any delays on the web. Again, the customer service is really poor, you won't receive valid and logical answers to most of your questions. They also have issues with refunding your money. As per the response by their customer, they are also not true to the items (and the number of items) depicted in the basket. So be careful about the quality too.
My husband ordered 6 bottles of wine in a basket for my birthday. The first box arrived. It contained someone else’s order, poorly packed. I contacted Hazelton’s. They said they would straighten this out and send a new basket. Several days later I received a notice from UPS that the box had arrived containing broken products. They had to send it back. I notified Hazelton’s again. They said they would send a new basket. I haven’t heard anything since. Still no basket. 😟
Be wary. Items are super over priced and substitutions will be made so you won’t get what you paid for. For example I paid $8 for a puzzle set book to occupy time during isolation. They sent a bag of chocolate instead. Hid behind their policy to switch similar items if not available. Personally I don’t believe a magazine is similar to chocolate, in price or overall. The first time I ordered from here I had shipping issues and items not as advertised, tried again and will not make the mistake for a third time. I also had a basket sent to me and the sender had the same issue saying only one of 5 items paid for were correct. When contacting customer service they give the same cut and paste response over and over with no attempt to try to be helpful.
I ordered from them before their cutoff for it to ship out the same day, received a confirmation e-mail that it was shipped and was sent a tracking #. Looked up the tracking number and is says awaiting item from Hazelton. The next day I received an e-mail from Hazelton saying it would arrive by a date that was 3 days after what it said when I placed the order. I looked up the tracking and seen that Hazelton had not even put the order together until 2 days after order was placed. Called, e-mailed to Hazelton to cancel my order and no response. I called Fed Ex and the rep said he couldn't cancel the order I would have to notify Hazelton or call the Fed Ex it was at and have them return the item. I called that Fed Ex location and they said they would take care of it. They still shipped it, I told my son to refuse the item. The Fed Ex driver hung a missed delivery note on his door saying they needed a signature for the item. The second attempt Fed Ex made and left another note. Also, still no response from Hazelton. The 3rd attempt Fed Ex left it at the door at my sons house. My son had left that morning and was out of town for 3 days on business. His dog sitter thought it was a gift basket for her and she took it. Still, no response from Hazelton other that here take our survey. I disputed the charge at the time because my son said that he never received it. He found out the following week when his dog sitter thanked him for the gift. I disputed the charge and have proof that you lied about the date an item was sent out. (Which was for Chinese New Year), As for the dispute I dropped it because I'm nothing like you. I will never order from your company again and I Love social Media. Hope you are happy with your money because I ordered from a local company and was still able to make sure they had a Nice Gift Basket for their New Year Celebration. I did not expect to spend over 400 dollars let alone have a gift basket for his dog sitter.
I hope to hear from your company but since I have heard nothing to date I won't hold my breath.
Michael Cross 951-719-9535
I choose a bottle of french wine that had a meaning for me ...they changed without contact me with a bottle of California.
No sense .
I will not recommend this company at all
The gift that was delivered bore no resemblance to the gift that was ordered. We ordered Kosher for Pesach and what was delivered was not. When we complained we were told to read the small print which gives them the right to deliver whatever they want irrespective of what you order. Last time for us.
I ordered the Bounty gift basket and when my parents received it, everything was smashed and ruined. I have pictures to prove it. I called for a refund and they said they couldn’t, but would send another basket, which they have not received. I am very sad about this and would appreciate the order being filled.