Buyer beware!!! DO NOT SHOP HERE IF YOU WANT WHAT YOU PAID FOR! I ordered the strawberries and champagne basket with balloons and my friend did not receive that gift. First: I tried to call customer service but they only respond via email and do not respond timely. It took 3 days before I heard back. Anytime I called they just told me to email.
Second, I didn't receive the balloons or the strawberries after I paid extra for the expedited shipping to ensure it would be shipped overnight since it was a perishable good. They refused to refund me for shipping, so I wasted 40 bucks for expedited shipping for no reason.
Third, I ordered it to arrive the day after my friend's wedding and paid for it to arrive that date but it was not shipped on time and did not arrive until nearly 5 days after I had requested.
I also did not receive the glasses that were to come with the gift. Overall, this was a very poor experience and a waste of money. I will never shop here again. The customer service doesn't exist and they only answer the phone to take your money but not to assist with an order. I was very dissappointed as I was hoping for a great gift for my friend's wedding but did not get the gift I paid for or the service I expected. They said they would only refund me for the balloon and then demanded I send photos, but how am I supposed to photograph what I didn’t receive? They just copy and paste that policy as a respond and refuse to address anything further. This has been a very frustrating experience. NEVER shopping here again. SPEND YOUR MONEY ELSWHERE!
Ordered the champagne and orchids for my mother's birthday. The champagne was fine but its box damaged the orchids. The company's response was we should have paid for overnight shipping. I double the expedited delivery would have solved the problem.
The receiver said the flowers were in very poor condition when they arrived
I was very disappointed in the package the recipient received. I know at times some goods are not available but when you order cheese crackers and tapenade and get 2 brownies & a block of white chocolate that’s unexceptable! Customer service was no help,I was basically told to bad. I will never order from ny blooms again.
Basket was missing expensive champagne and all of the cheese. 6 days to get customer service response. Worst on line gift service I have ever used.
I ordered a fruit basket as a Rosh Hashana gift on Sept. 6 for sept. 17 delivery. You said the "fresh" fruit was shipped on Sept. 11. It is now Sept. 21 and it still hasn't arrived I spent $128 for this gift and it will arrive late and the fruit will be rotten. I expect you to fix this.
I ordered the single potted haworthia succulent.
I just connected with my daughter, she lobes what she received, however it was NOT what I ordered.
Communication has been difficult and lacking.
I ordered from the company twice, and both times I was disappointed.
Hoping for some feedback after this review
Easy site to use. Good communication. Delivered on time to Canada. Quality items and aesthetics. Would definitely recommend using this company.
I ordered the Très Chic platter as a birthday present for my sister who lives in the Montreal área. I knew she was going to like it. Unfortunately instead of that she got a bowl with 3 fruits inside and a bamboo tray. No slate platter ceramic spoons, nicely cut fruit, etc. Really frustrating to see I spent time and money to pick something that was supposed to be special and she got something I could have ordered at the supermarket for a portion of the price. First and last time ordering here
I was hoping to send a pumpkin pie, but it was substituted for apple. I was told that I agreed to substitutions when I purchased, I just wish I was asked before hand (as I would have chosen something different since apple pie isn't a favourite).
My gift basket arrived as expected and from what I understand was packaged very nicely displayed, however
the Champagne/Glasses/French Chocolate Dipped Strawberries Bouquet order was not exactly what they received.
After being given options on the Champagne for instance (the beverage was different) and they did NOT GET STRAWBERRIES.
A chocolate toffee was delivered instead. The recipient wasn't aware of these differences so that is a plus, but why the change?
No way to get a Customer Service rep on the phone; otherwise I would call. Email only.
My strawberries came 4 days late, warm, smooshed, melted, and inedible. Nobody from customer service will answer me when I call or email - worst experience ever.
My order arrived in a total of 7 days. I wish the shipping information would have been more up-front. At checkout it stated 2-3 business days. Every day I checked the status it would say the next day - but it did this for 7 days so I really have no idea when it was going to show up. If you're looking for something to show up quickly I would not recommend. Hopefully in the future the company can provide more realistic shipping and tracking updates.
Buyer beware when ordering from Hazelton's!
I ordered the Guinness Lovers Brocrate for a friend for their birthday because he's a HUGE Guinness fan. I added flowers and two flavors of cupcakes to the birthday order.
What my friend received from Hazelton's was NOTHING like what is described here on their website. Only two of the products in the Brocrate were Guinness branded. The rest of the items the sent were generic, cheap products. On top of that, all of the cupcakes arrived smashed completely flat - and they weren't even the cupcakes I ordered!
And when I contacted Hazelton's customer service about this they were completely unhelpful. The representative simply quoted their substitution policy saying that by ordering via their website I agreed to this policy and there was nothing they could do.
Now I understand sometimes things need to be substituted. But in a specifically branded product (in this case Guinness), the items substituted should have been other Guinness products! Otherwise, they should have contacted me to let me know of the issue and given me the choice to accept generic products instead or cancel my order - which I would have done rather than spend nearly that much money for cheap, generic crap.
This clearly seems like either false advertising or a bait and switch case on Hazelton's part. It's incredibly disappointing that they only seem to care about taking your money rather than having a satisfied customer.
If I could have rated this zero stars I would have, but one star was the lowest.
So proceed at your own risk when ordering from this sham of a company.
I ordered a $100 gift basket from the vegan list. It was supposed to contain a vegan chocolate cake, champagne, champagne glasses, flowers, and a cutting board. What the recipient actually got was a non-vegan red velvet cake that she obviously couldn’t eat, non vegan chocolates that she also couldn’t eat, wine glasses but no champagne or wine, flowers, and a different kind of cutting board than had been pictured. When I reached out to customer service, I was told “similar items” to what was ordered may be sent out depending on availability. Similar looking glasses or flowers are one thing, but a regular cake and chocolates in a vegan order is not “similar;” it’s inedible. When I explained this, I was basically told to “get lost.” For the missing champagne, sparkling wine was sent out a couple days after the original order. Will not order from here again.
The Rosh Hashanah Wine Box
I wish I could give the a zero stars.
Order number H3130273
ordered On JULY 24th
Red velvet cheese cake and multi colored roses.
I ordered this 2 months before the requested date to be deliverered .
I needed this to be delivered ON my fiancees birthday sept 8th 2 months before I ordered it .
I was even told it would be delivered today (09-08) for sure but when I called this morning I was told that wasn't going to happen and I should wait for a shipping confirmation that never came ! I'm very upset. For the price I paid for the product and shipping I'm very dissapointed it couldn't be delivered on her birthday . I was counting on you guys for this. Customer service is the worst to help and no ever answered my emails on this or my cancelation. Never again using them. Plus she got the flowers and cake both were in bad shape. Especially the cake.
ordered from the UK and did not receive the products I ordered. I received replacements. T's & C's mean they can send you pretty much whatever they want as long as they've covered their ass.
Ordered this red orchid, got a white orchid instead. This is the 3rd and last order I make with them, had similar issues with my other 2 orders. Never had an issue ordering plans from other distributors.
I was very disappointed in the basket I ordered. I ordered some additional items and my total came to over $150 CAN. When it arrived at my friends home and they sent me a photo I was embarrassed at the size of the basket as it was quite small. Photos on the website are definitely larger than the actual basket.
Do not purchase from this company! They are the worst customer service I have ever dealt with and believe them to be a scam. I wrote a review explaining the damaged and late gift I received with smashed cupcakes and terrible customer service that consists of you calling them 20 times from different phones and someone answering saying “hello” and hanging up on you. They deleted my review that I posted AND shortly after using this company and writing the bad review I had a fraudulent charge come up on my bank card.
I paid for a CUSTOM basket. What I received was NOTHING (not one thing) that I personally chose for this basket. Hazelton’s charges for all the upgrades but delivered NONE of them. Wines were all wrong, cake was wrong and totally smashed and soaked from what I assume was the ice pack. They substituted every single thing in this basket!! Even paid the additional money for personalized cake message, and even THAT was wrong!! The ONLY thing that was correct was the delivery address!! Not ONE other thing in the basket was what I requested, suggested, or paid for!! I have plenty of photos to share should you be interested in seeing first hand this nightmare of a basket. I will be disputing the charges, because this is CLEARLY theft by deception!
I ordered not just a fruit basket tea gift. It was nothing like the picture. It had a few apples and strawberries, jelly- which was nice in glass jars, one tea and and crackers. I specifically requested nuts, they were never included. The honey also was never included. It looked nothing like what it does on the website. It was an embarrassing gift that I purchased as a birthday gift. The recipient thought the jellies were nice, that’s about it though. It also was delivered a day latter than the date I requested. When I ordered it the date I requested was available. Customer service is slow and really not helpful at all. I even messaged customer service ahead of time to make sure the nuts were included. Will not be placing any more orders through this company.
Still waiting for your response 🤷🏻♀️
Horrible customer service
And this company is not kosher be aware its a scam and they won't refund