I made an order of “The Perfect Trio Flowers & Champagne Gift” expecting that the order will be with strawberry in chocolate, but my sister received chocolate sweets only. For me was important that my sister will receive it on her birthday 19 November, but she received it 18 th. I bit disappointed with order. Flowers were barely alive
It was to be a box of succulents, champagne, and a pair of flutes delivered to a friend. In error it was delivered to me--four days late. The whole thing a was a ball of bubble wrap upon arrival. The succulent were in plastic pots and mangled--it was my job to plant them in the box--boy, was that a mess. I wanted to send a friend a gift, not a gardening project. Everything just felt cheap. They offered to fix the problem by letting me reorder and pay again
We bought this gift basket for our son and daughter-in-law for their wedding anniversary in this 2020 year of “no going out to special dinners”. They have never reacted so positively to any gift we’ve ever given them in the past. No kidding. They said it is the best gift they’ve ever received!
Sent my long time friend a BroCrates gift for his 50th. We havent seen each other since we left Ireland in 1994. I got all his favourites in the box and he was blown away. Thank you so much for this, he is enjoying his Guinness. Jody McLoughlin in (Netherlands to Canada buddy)
I placed my order 14 days ago and to date I have not received it!!!!!!
I have not received any updates as to the status of the shipment!!!
Therefore I CANNOT review something that has not been delivered!!!!!!
The basket arrived 10 days after my order was placed and the vase containing one of the succulents was broken.
My order arrived almost entirely wrong, and by which I was extremely disappointed.
The gift basket was missing:
- the balloon
- the cupcakes
It also had:
- the wrong sparkling wine which was significantly cheaper (we ordered the Cupcake Prosecco and paid an extra $26 for it)
- A stuffed koala instead of a stuffed elephant, as advertised
- The four beers were meant to be a Mexican mix (Beers of Mexico) but instead just four Corona bottles were delivered.
- The plant was dead upon arrival and, quite frankly, looked tragic and nothing like the picture shown on the website.
The basket also arrived a day early. This meant that the family was not home to receive the basket themselves and the surprise was ruined.
Finally, there was no message or even a sender’s name attached to the gift, despite the fact that I spent 30 minutes on the phone with their customer service representative dictating a message and clearly spelling out my name, and then also sent an email back to correct it after the confirmation email showed several mistakes. It took the family days to identify the sender.
I’m shocked, disappointed and outraged. This type of service is unacceptable especially for the price I paid, and it ruined what was supposed to be a very special moment in my absence for my close friend who’d just given birth.
I have not heard back from Yorkville despite contacting them days ago regarding this issue.
I ordered these flowers which included a bottle of Veuve Cliquot Champagne in the image and I added a bottle of wine as well, the main point of my purchase was the champagne, and it was not delivered. Really disappointing. If the champagne came at an extra cost I would have paid for it but it says it is included, very misleading and I would have NOT purchased if I knew this was the case.
We ordered the succulent garden and were both embarrassed and shocked that it arrived in pieces - maybe a put it together yourself arrangement!? There is nothing in the write up that says it’s a DIY gift and. I can’t tell if it’s plastic or real. Regardless it was for a housewarming and we would have never sent people who just moved one. Ore thing to put together. I also still don’t know exactly what they received. Real or not.pls help. And please update the write up.
Same location, same set of gifts...cake was messed up again. 2nd year running.
Product was never delivered to the recipient and the they refused to refund me any $... I will never use this company or recommend them
I was very nervous after ordering because google reviews are horrible. This was a 60th birthday gift - beer a year! My partner loves beer so it made a unique idea.
The basket came the day before I requested it to be delivered. It would have ruined surprise if I didn’t home first.
There were two boxes, one was completely broken. All bottles and cans were in good condition.
Selection of beers was lacking. With all the unique breweries in Ontario it could be really cool. There were some, but also bud light, etc... a lot of common beers.
I would think twice before doing this again.
But it was appreciated.
I am super disappointed about the service I received. It could not have been WORSE! First, the order was for my daughter's 21st birthday, which I ordered 2 weeks in advance as she is in Austria, and they did not deliver it on her birthday, or the next day, or the next day, but 4 days later. And, it was totally incorrect! Nothing I ordered was actually in the order. They just slapped some substitutes in a box and called it a day. I have never had such poor service. I WILL NEVER ORDER FROM THIS AWFUL COMPANY AGAIN! Plus, no one picks up the phone unless you are placing an order. No one apologized for the HORRIBLE service and they sure didn't give me any discounts. What a RIPOFF!!
Really not happy with the change made (without my knowledge) to the selected wine and cheese. Will probably not be using them in the future. Why you are asking to choose the cheese and them swap it to what you have in stock at that moment. Not good.
I tried for almost 2 hours to get someone to help me with my order. it was delivered late. The third party delivery company NEVER returned my call. Never answered the phone. The hold time was rediculous. Zero customer service by phone with Hazeltons. I will never use this company again or recommend.
I purchased this basket plus $30 to add strawberries covered chocolate. It took 11 days for my customer to receive it. When I emailed the company asking for an update, they told me to reach out to FedEx, because the problem was with shipping. NO! I told them that Hazelton's is the one who needs to answer my questions. Than I asked what would be the condition of the strawberries, being delivered 11 days after I placed the order... they told me to send pictures of the baskets to prove the condition of the fruit. Imagine me asking my customer, please send me pictures of the basket so I can prove to Hazelton's that the strawberries are no good. But wait... it get's better... my customer never receive the strawberries and I have not been answered about a refund on those. I hope you don't have to call them, because they don't take calls for customer service, only calls to place the order, how convenient. I WILL NEVER USE THIS COMPANY AGAIN. And I have an order of 50 baskets to place for the holidays, but it won't be with them for sure!!!
Items arrived five days early!!! Fruit overly ripe!!! Not worth the cost.
Paid extra for fast delivery 4 days it showed up 11 days later rotten. Ask them to reimburse me and they said it was due to covid and it wouldn't make good
I would actually give a ZERO - for the way that I was treated after letting the company know the Condition, that the Cake for my Moms Bday arrived. I sent immediately a complaint, in very good terms, however; their response, was basically , they would not refund and are not responsible as I THE CUSTOMER should have made better Delivery arrangements. So I will NOT use them AGAIN and I FORWARDED THE A PICTURE OF A CAKE THAT HAD NOT ONLY TURNED UPSIDE DOWN, BUT, APPEARED AS THO AN ELEPHANT HAD SAT ON IT - I WOULD POST IT HERE, BUT, THEY DON'T HAVE AN INSERT FOR IT
The cheese arrived warm even though they are perishable so ended up in the garbage. Hazelton did not end up doing anything about it. Horrible customer service.
We have not yet received our package after well over a week. Therefore I have no choice but to give it 1 star.
My purchase was a gift and was never received. Utterly disappointing.
I ordered a basic gift basket of two items (Moscato wine and cashew roca), and I added to the order an extra bottle of the same wine and a bouquet of flowers. I requested Saturday delivery. I was not told that there was no Saturday delivery, so the order was delivered on Friday when no one was home to receive it. The order was missing the extra bottle of wine, and the kind of roca included was not the kind that was supposed to be in the gift basket. When I notified the company, which required having the recipient of the gift take a photo of the items received for me to submit, a bottle of wine was sent, but it was a completely different type of wine from the one I ordered. They sent Shiraz, which is nothing like Moscato. I notified the company and received a totally unsatisfactory answer, which was if they don't have that kind of wine in stock, they'll just send some other kind of wine. That is not the way to run a business. Thus, this review. I'm sorry to have to submit a bad review. But this was a simple order which was botched and not handled well.
I gather from my son that the contents were delicious. Unfortunately though, it arrived over a month early instead of days before Christmas, ordered for 21st December, and I am still waiting for a reply to my 2 emails to your company.
Called to tell them there were several issues with the website (order was charged twice and requires you to mark as a gift and specify a "to" and "from" or it won't process and won't say why), and the person kept trying to tell me it was my fault when I had been charged twice and the website clearly wasn't working.
Very disrespectful - not worth trying and would never order from again.