Contact Us

Customer Care

1 (800) 895-5948


98 Turnpike Square, Unit 104, Milford, CT, 06460

Hours of Operation

Monday - Sunday
9:00 AM - 8:00 PM (EST)


You may email a HEART & THORN Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders
New Residential Orders
New International Orders
Address or Order Changes
Accounting/Billing Issues
Delivery Status/Issues
or check out our Order Status Checker App.
Damaged/Missing Gifts or Products
Product Quality Issues
Refunds or Credits
Other Customer Service Issues