Heart & Thorn works to make its websites accessible and usable for a wide range of visitors, including individuals with disabilities.
We aim to provide a consistent browsing and purchasing experience and continue to identify and address accessibility barriers where feasible.
Accessibility Standards
Our goal is to align our websites with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably possible.
Accessibility considerations are incorporated into our design, development, and content practices, and are reviewed as part of ongoing updates to the website.
Accessibility Practices
We work to improve usability across our websites by:
Supporting keyboard navigation
Improving screen reader compatibility
Maintaining sufficient color contrast and readable text
Considering assistive technologies when introducing new content and features
Because our websites are dynamic and may include third-party tools or integrations, some content or functionality may not be fully accessible at all times.
Third-Party Content
Some features or content on our websites may be provided by third parties, such as payment processors, embedded tools, or applications.
While we encourage accessibility best practices from our partners, we do not control all third-party content and cannot guarantee its accessibility.
Assistance and Feedback
If you experience difficulty accessing any part of our website, or need assistance placing an order or finding information, please contact us.
We welcome feedback and will make reasonable efforts to address accessibility concerns where feasible.
Contact
If you have questions about accessibility or require support, please contact our customer service team using the contact methods listed on our website.
When contacting us, please include:
The webpage or feature you were trying to access
A brief description of the issue encountered
The assistive technology or device used (if applicable)
