Delivery Policy

Overview

Orders are prepared and delivered using the method selected at checkout. Delivery options, eligibility, and estimated dates are based on destination, timing, and product type, and are displayed during checkout.

Order Processing

Orders begin processing shortly after payment is confirmed.

Customers requesting changes should contact us as early as possible. Once an order has shipped, changes or cancellations may no longer be possible.

Delivery Timing

Delivery dates shown at checkout are estimates and are not guaranteed.

Actual delivery timing may vary due to routing, traffic, weather, recipient availability, and operational capacity.

Residential deliveries are typically completed by end of day. Business deliveries are typically completed during standard business hours.

Same-Day & Expedited Delivery

Same-day and expedited delivery options may be available on eligible products when ordered before the applicable cut-off time shown on the product page or at checkout.

For perishable or time-sensitive items, customers should select an appropriate delivery method (such as same-day, next-day, overnight, or one business day) to help maintain freshness and quality.

Delivery Completion

Deliveries do not require a signature unless otherwise specified.

Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom when appropriate.

Once proof of delivery has been obtained, responsibility transfers to the recipient.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

Address changes must be requested promptly after ordering and before shipment.

Orders with incorrect or incomplete address information may be undeliverable.

Refunds are not issued for orders affected by address errors.

Remote Areas

If an address is determined to be remote after an order is placed, an additional service charge may be applied at the purchaser’s expense.

This may occur at any point after the order is placed, including after shipment or delivery.

Undeliverable Orders

Refunds are not issued for undeliverable orders.

Re-delivery may incur additional fees.

Perishable items may need to be remade and cannot always be recovered.

Incorrect or incomplete address information remains the customer’s responsibility.

Perishable & Time-Sensitive Products

Some products are perishable or sensitive to transit conditions.

Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended.

Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to protect quality.

Substitutions

Because some items are seasonal or subject to availability, substitutions may be necessary.

When substitutions occur, the overall value, theme, and design of the order are maintained.

Due to order volume, customers may not always be contacted in advance regarding substitutions.

Alcohol & Regulated Products

Delivery of alcohol or other regulated products is subject to applicable state and federal laws.

Age verification and additional delivery requirements may apply where required.

External Factors

Delivery schedules may be affected by circumstances beyond our control, including weather conditions, public emergencies, labor disruptions, holidays, or transportation network issues.

Questions & Support

For answers to common delivery questions, please refer to our FAQ page.

For order-specific assistance, customer support is available to help.