Unclear if this business is a scam or just worst run operation in the world, regardless it does not fit any of the 1,000+ reviews listed on its site. I ordered 2 bouquets of roses and 2 chocolate strawberry towers for Valentine’s Day, one of each to different Valentines. I placed the order a week in advance to be delivered a day before Valentine’s Day (Thursday, 2/13), to avoid any logistical issues. Then the nightmare began. Upon checking my confirmation email, all four gifts were incorrectly scheduled to be delivered to the same address. After getting a hold of customer service, I was ensured this issue had been resolved and the packages were in route to be delivered to the right addresses on time. When I went to track the packages mid-week, the estimated delivery date showed Tuesday, 2/18 - 6 full days past the scheduled delivery date. The company’s listed phone number stopped working and still does not work as of 2/20. I have sent several unanswered emails and received limited responses from customer service instructing me that they would not refund my order and would only give me store credits. I instructed them to just keep the late Tuesday (2/18) delivery date. On Tuesday, the company cancelled my order without my authorization and all the arrangements were sent back to them. It is now Thursday (2/20) and I cannot get a hold if anyone from the company to tell me what happened or what the resolution will be. Please do not use this service, they are completely unreliable and unreachable.
