Bright Days Succulent Arrangement

I ordered the Bright Day Succulent Arrangement as a birthday gift. It all looks wonderful online but arrived with the bowl/pot broken and the succulents uprooted. Totally get it that these things happen, but when I reached out to customer service and sent them photos of how it arrived, I was quite disappointed with the response. I asked for a replacement gift to be delivered (consistent with similar situations and comparable companies), and the Customer Service Supervisor was quite officious and replied to my emails several times with the same response of “well, you should have paid for a different type of shipping”. No apologies from this person that I recall (maybe a half hearted one at the beginning.) The final offer was a credit for half of what I paid for the gift (I paid $99.99 without tax). This is the first time ordering from your company and doubtful I will return. Perhaps the Customer Service team needs more training?

I bought this terrarium to give as a gift to my sister-in-law along with some other gifts. Though it looked wonderful, I felt (I might be wrong) that it was somewhat smaller than it looked in the picture. However, the tiny plant inside was healthy and pretty and she liked it very much. I would recommend it.

The order was fulfilled at the expected time and the item was good. It matched the description and looked adorable. I get compliments for it from visitors all the time. Would be perfect for workplaces also.